1. The forces, either internal or external to a person, that act as inducements or that influence ac

1. The
forces, either internal or external to a person, that act as inducements or
that influence action to do something.
a.
ability.
b.
competence.
c.
motivation.
d.
teachability.
e.
psychomotor.
2. The
forces acting upon Diane Richards that act as inducements or that influence
action to do something.
a.
personality.
b.
abilities.
c.
attitudes.
d.
perceptions.
e.
motivation.
3. Ellen
James, the general manager of Web-Tech, is a seasoned manager and a student of
human nature. One thing that Ellen has learned in her management career is that
__________ results from the forces that act as inducements or that influence
action to do something.
a.
ability
b.
personality
c.
perceptions
d.
motivation
e.
assurance
4. Models
of __________ represent the general approaches to the “what” and
“how” of behavior.
a.
motivation
b.
organizing
c.
control
d.
communication
e.
assurance
5. Of
the following, which would be most likely to increase direct performance on the
job the most?
a.
a promotion based on seniority.
b.
three weeks of paid vacation tied to a
person’s time on the job.
c.
everyone gets a turkey for Christmas.
d.
a salesperson’s commission tied directly
to the amount of sales s/he achieves.
e.
the supervisor says “good
morning” to a person each morning at 8 a.m.
6. Overall,
motivational strength is probably influenced by
a.
a supervisor and subordinate agreeing on
what the subordinate is to accomplish.
b.
needs satisfied by the rewards are
important to the subordinate.
c.
belief that the wanted rewards will be
tied to performance.
d.
All of these are correct.
e.
Only choices A and C are correct.
7. The
models of motivation that emphasize specific human needs or the factors within
a person that energize, direct, and shape behavior are called
a.
needs-based theories.
b.
cognitive-based theories.
c.
contingency theories.
d.
behavioral theories.
e.
process theories.
8. William
Hoover is the president of North Bay Petroleum. Mr. Hoover’s approach to
motivation emphasizes specific human needs or the factors within a person that
energize, direct, and stop behavior. Mr. Hoover’s views are consistent with
which models of motivation?
a.
process
b.
needs-based
c.
transactional
d.
process
e.
contingency
9. According
to __________, a person has five fundamental needs: physiological, security,
affiliation, esteem, and self-actualization.
a.
Herzberg’s Two-Factor Model
b.
Maslow’s Hierarchy of Needs
c.
Acquired-Needs Model
d.
Equity Model
e.
Expectancy Model
10. Maslow
described __________ and __________ needs as lower-order needs, which are
generally satisfied externally.
a.
physiological, security
b.
esteem, affiliation
c.
self-actualization, security
d.
physiological, esteem
e.
affiliation, self-actualization

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