CASE 2: Improving Enterprise Governance of IT in a Major Airline – Steven De Haes; Wim Van Grembergen
3. Discuss the motivation and criteria behind the “staying on the surfboard principle”. Explain how you think this framework could / should evolve over time. 4. The case describes the portfolio management process which begins with an identification off the business drivers. Explain why KLM developed a specific approach for capturing business drivers. What could […]
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