Superb Professors

You are a healthcare administrator at a large metropolitan teaching hospital.   Your hospital is in the middle of a crisis involving surgical residents. In   recent years, the level of operating room deaths involving surgeries that your   residents have been involved in has increased. As a result, the number of   malpractice suits that have been leveled against your hospital has also   increased. This is not only reducing the hospital’s revenue, but it is also   damaging the reputation of the hospital. An internal investigation has shown   that many of the surgical residents have been performing two to three surgeries   back to back after working a 24-hour shift. Your human resources department had   indicated that this could be a contributing factor in the number of operating   room deaths.
Compose an essay in which you detail the following points regarding this   crisis:

Identify and define the crisis type that the hospital is       experiencing.
Describe the crisis management triad and how it could be utilized in this        situation.
Describe how you plan to improve the performance of the surgical residents        and how your plan could improve patient care by reducing the number of        operating room deaths.

Your essay should consist of at least three pages, not including your title   page or reference page. Please be sure that all sources, including your   textbook, are cited and referenced properly using APA formatting. You must   utilize at least two sources for your response.

 
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