Q1) One of the objectives of CRM software is to capture data about every contact the company has wit
Q1) One of the objectives of CRM software is to capture data about every contact the company has with a customer and to store it in the CRM system. Do you think customers might be concerned with this practice? Why or why not?Q2) Identify a problem related to your school or university, or your studies, and use the problem-solving process outlined in the text to generate solutions to this problem.
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