The internal business process perspective of a balanced scorecard may contain which ofthe following

The internal business process perspective of a balanced scorecard may contain which ofthe following set of performance measures?Select one:a. Sales force efficiency, scrap costs, percentage of machine downtimeb. Defect costs, employee satisfaction rating, number of customercomplaintsc. Number of incorrect deliveries to customers, production cycle time,profit margind. Sales force efficiency, percentage of warranty claims, number ofemployees completed internal training

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