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13. The team-centered decision making model is preferred when:Select one:
a. Relevant information and expertise is found in a few select individuals.
b. Concentrating power in a single individual helps the team.
c. Power decisions need to be made.
d. Participation is needed to obtain necessary commitment.
14. Your project team’s recommendations to increase productivity have been approved and your team is now working on an implementation plan. In order to accomplish the plan, several Subject Matter Experts from various parts of the organization have been brought in to assist. You have noticed friction and conflict among team members.
The “Psychological Contract” – the unwritten, implicit expectations of person or organization in a relationship – is often broken for what reason?
Select one:
a. The other person or organization has the same expectations that we hold.
b. The other person or organization fails to understand the issue.
c. We fail to make explicit our own expectations and fail to inquire into the expectations of the other person or organization.
d. The other person or organization does not meet our expectations.
15. When is it appropriate to use Coercive Power?
Select one:
a. When asking people to do something within the scope of their job.
b. When maintaining discipline and enforcing rules.
c. When leading people with weak, or no, position power, such as with peers.
d. Coercive Power is not an appropriate source of Power.
16. The use of Referent Power is appropriate for:
Select one:
a. People with no position power.
b. Higher-level managers.
c. Experts.
d. People with no personal power.
 
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