Which of the following statements about quality is generally false. a) An example of “support” quality of service is the number of errors in a bank statement b) production workers rather than management, must should all of the responsibility for good quality c) Internal to manufacturing organization, quality usually means conformance to specification. d) consumer perception of quality may be influences by different factor at different stage in buying process

Which of the following statements about quality is generally false.
a) An example of “support” quality of service is the number of errors in a bank statement
b) production workers rather than management, must should all of the responsibility for good quality
c) Internal to manufacturing organization, quality usually means conformance to specification.
d) consumer perception of quality may be influences by different factor at different stage in buying process

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