Note: I required the detail and awesome response. This is related to customer support.
Emails can bounce for a variety of reasons. How would you explain to a customer the reason an email they sent through Postmark returned a soft bounce? (Please check what is soft bounce- https://postmarkapp.com/guides/transactional-email-bounce-handling-best-practices)
A customer reached out to Postmark support asking about a feature we donâ€t currently have (and it’s not coming up in the near future). How would you handle that and what would you reply to them with? Please also tell us a little about why you answered this way. What is your thought process behind it?
Explain to a customer how to authenticate their domain with DKIM. Use our documentation in http://postmarkapp.com/support/ as a resource.
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